FAQs

Almost everywhere, but always with love and a great commitment to quality! Our stationery items (cards, mini cards, posters, etc.) are made in France from recycled paper.
The clothes, for young and old, come from Portugal, where we work faithfully with top workshops that make your little soft clothes in organic cotton.

Other products, such as our doormat, our bags or our house line, come from India. The factories we work with are GOTS, Okeo Tex and Bags of Ethics certified. Quality & planet: FIRST!

We systematically indicate this information on our product sheets because we know that it is important for you.

We don't have a physical store yet (sometimes pop-ups!), but our resellers will be more than happy to welcome you. Do not hesitate to contact Claire ( hello@mathildecabanas.com ) for a list of our points of sale.

Depending on the references, our productions can be more or less important. When a product is “out of stock”, that does not mean that it will never come back. Because what we want above all is to make you happy.
We advise you to indicate your email address in the space provided for this purpose on the product sheet of the item you wish to return!

We accept payment by credit card (Visa, Mastercard, Bancontact) and Paypal. No Good Pay notes, no checks made of wood, marble or any other material, no balls or caps.

Once your order has been placed, our logistician will carefully collect your products from stock in order to put them (with love and as quickly as possible) in a ready-to-send package. From that moment on, the carrier takes over.
Here are our different delivery options:

FRANCE
Relay point (Mondial Relay) : €4.90 – delay 3-6 days
Home (GLS) : €6.90 – delivery time 2-4 days
Chronopost : €15 – 24-hour deadline
+ GOOD NEWS: free delivery to a relay point from 80€ of purchases!

Info Mondial Relay: if a Mondial Relay point is saturated, Mondial Relay reserves the right to change relay point for the delivery of your package.

BELGIUM, LUXEMBOURG
Relay point (Mondial Relay): €5.50 – delay 4-7 days
Home (GLS) : €9.50 – delivery time 3-5 days
+ GOOD NEWS: free delivery to a relay point from 150€ of purchases!

NETHERLANDS, SPAIN, PORTUGAL
Relay point (Mondial Relay): €5.90 – delay 4-7 days
Home (GLS) : €9.00 – delivery time 3-5 days
+ GOOD NEWS: free delivery to a relay point from 150€ of purchases!

EUROPE other countries (Germany, Austria, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, Ireland, Italy, Greece, Hungary, Latvia, Lithuania, Malta, Netherlands, Poland, Czech Republic, Romania, Slovakia, Slovenia, Sweden )
Home (GLS) : €10 – delivery time 6-14 days (depending on country)
+ GOOD NEWS: free delivery from 150€ of purchases!

SWITZERLAND / GB
Home (DHL) : €20 - delivery time 6-14 days (depending on country)

UNITED STATES, SINGAPORE
Home (DHL): €30 - delivery time 6-14 days (depending on country)


REST OF THE WORLD (including Overseas)
Home (DHL) : €30 – delivery time 6-21 days (depending on country)


These delivery times may vary depending on the period but normally, we will keep you informed of everything by email. Do not hesitate to consult the tracking or parcel number provided to track your order!

If you want to exchange or return an item, click here !

Otherwise, call Customer Service! Oh, no wait, Customer Service is us. The best thing to do is to send us a quick email on coucou@mathildecabanas.com , we will do everything to find a solution to your problem!

Well, why ? You don't love us anymore???? ? Well, ok, we're being a little melodramatic, but we know that these things happen...

In the case of an exchange or return, it happens here !

If an item arrives defective at your home, returns are free.
If you change your mind or exchange your item, we ask for a contribution to the return and shipping costs of €2.50.

And otherwise you can contact us at the following address: coucou@mathildecabanas.com

Ooh yeah, we love expanding our great family of resellers! Do not hesitate to fill out this quick questionnaire , we will get back to you very soon!